Protecting your Privacy

Introduction

Traveland Leisure Vehicles Ltd. (“Traveland”) are committed to protecting your privacy and the confidentiality of your personal information.  In order to comply with privacy legislation, we have developed this Privacy Policy.  Any personally identifiable information about a client** is considered personal information (“Personal Information”) and will be treated in accordance with this Privacy Policy.

Identified Purposes

Traveland only collects, uses and discloses Personal Information for the following purposes:

  • Administering your account;
  • Establishing and maintaining communications with you;
  • Complying with the Law or the requests of law enforcement agencies or regulators.

In this Privacy Policy, the above list of identified purposes will be referred to as the “Identified Purposes”.

Challenging Compliance

If you are not satisfied with Traveland’s response to a privacy related inquiry or complaint, you may contact the office of Privacy Commissioner’s of Canada during business hours at 1 800 282 1376 or visit their Web Site at www.privcom.gc.ca.

**In this policy “client”, “you”, or “your”, includes any individual who has requested, applied for or been supplied with products or services by Traveland including any other individual whom the client has acted as agent or representative.

Consent

Your knowledge and consent of Traveland’s collection, use and disclosure of your Personal Information is critical.  We rely on the following actions by you as indications of your consent to our existing and future Personal Information practices:

  • Your voluntary provision of Personal Information directly to Traveland or through a representative for the purpose of identifying you.
  • Your consent solicited by Traveland for a specific purpose.
  • Your receipt of this Privacy Policy, until you notify Traveland of a withdrawal of this consent.
  • Your consent given through your authorized representative such as a legal guardian, agent, or holder of a power of attorney.

Subject to certain legal or contractual restrictions and reasonable notice, you may withdraw consent at any time.  Traveland will inform you of the consequences of withdrawing your consent at that time.

In some cases, refusing to provide certain Personal Information or withdrawing consent for Traveland to collect, use or disclose your Personal Information could mean that we will be unable to provide the agreed upon services.

Limiting Collection and Retention of Personal Information

Traveland will only collect, use or disclose Personal Information that is necessary for the Identified Purpose or as required by law.  If we require Personal Information for any other purpose, you will be notified of the new purpose, and subject to your consent, that new purpose will become an Identified Purpose.  Traveland will only collect Personal Information by fair and lawful means.  We will retain Personal Information only as long as necessary for the fulfillment of the Identified Purposes.

Accuracy

Traveland will maintain your Personal Information as accurate, complete and up-to-date as is necessary for the Identified Purposes.

Safeguards

Traveland will protect your Personal Information using security safeguards appropriate to the sensitivity of the information.  Safeguards will vary depending on the format, location and storage of the Personal Information.

Accountability, Openness and Customer Access

Traveland is responsible for all Personal Information under its control and has designated a Privacy Officer who is accountable for Traveland’s compliance with this Privacy Policy.

A copy of this Privacy Policy, and any future updates, may be obtained from our main office or any Traveland representative.  If you have any questions about this Privacy Policy or your Personal Information, please call us at 1-844-279-0339.  When you call, we will require confirmation of your identity by asking you to confirm certain Personal Information and you may be directed to send us certain requests in writing.